Shipping Policy
Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
Shipping
- Free Shipping Worldwide on orders over $89
- Shipping Logistics Providers: 4PX, DHL, UPS, TNT, FedEx, and EMS
- Processing Time: All orders are shipped out within 72 hours of purchase (Business Days Only)
- Delivery Estimates: Within 8-14 business days (Shipping times are only estimates and unfortunately cannot be guaranteed.)
Important Notes
- Please verify you have the correct shipping address on your order prior to making payment, as this is the address we will ship to.
- In the event of force majeure, the processing of orders will be delayed. Nevertheless, we will ensure that your order is processed as quickly as possible when conditions permit.
- We take every reasonable precaution to ensure that products are not damaged. If the item is damaged in transit, please immediately contact us at service@kidootd.com within 3 business days after receiving your shipment.
Order Tracking
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier's official website 24 hours a day.
International Shipping
- Please note that international shipping services do vary from country to country. To find out the exact services that are available, please enter your full address at checkout.
- Shipping internationally may mean that you are required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.