Refund Policy

Our policy lasts 14 days. If 14 days have gone by since the date of delivery, unfortunately we can’t offer you a refund or exchange.

REQUIREMENTS:

1. Once you want to return a product, please send us a return/exchange request to service@kidootd.com including the following details:

• Your order number
• SKU number of the product which you need to return or exchange
• Evidence picture/video showing the problem/defect 

2. To be eligible for a return, your item must be in its original condition – unwashed, unused and undamaged. It also need to be in the original packaging with all the original labels. If not, the buyer will be responsible for all incurred fees and no refund will be issued.

3. If your return is accepted, we will send you a return shipping label, as well as instructions on how andwhere to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Returned items would be shipped to the following address:

Recipient : Baihui

Phone : +86 18026209150

Address Line 1: Room 107, No. 3 Zhongsheng East Street

Address Line 2 : Shengshi Village, Zhongcun Subdistrict, Panyu District

City : Guangzhou

State/Province : Guangdong

ZIP/Postal Code : 511495

Country/Region : China (CN)

Customers will be responsible for the return costs. You can always contact us for any return question at service@kidootd.com.

RETURN SHIPPING:

Please use registered mails with online delivery tracking number for returns. If the returned order could not be tracked during transit, a safe reception could not be guaranteed by us. We hope for your understanding on this.

In the following cases, you’ll be responsible for paying the shipping costs for returning your item. 

• Incorrect order:

If you ordered a wrong product or an incorrect size, you need to pay for the shipping fee both ways (to and from our warehouse) if you want a replacement. If you choose refund, we will refund the original product price.

• Unwanted item:

If the product is free from quality issues, you will be responsible for covering the return shipping costs. If you no longer want the item, please contact us within 14 days of receiving the product for a return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Any addresses on the parcel is not approved as return address. Returned package without authorized return address from customer service representatives will not be refunded or exchanged.

REFUNDS:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, the refund will be issued to the original payment method within 1 week.

Shipping costs of the original order are non-refundable. 

* Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank; there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@kidootd.com.

REFUSED PACKAGES