Refund & Return Policy

At Kidootd, we want every little one to love what they wear. If something isn't right with your order, we're here to make it right. This policy explains exactly how refunds, returns, and exchanges work — no fine print surprises.

Questions at any time: service@kidootd.com (responses within 24 hours, Mon–Fri)

ARTICLE 1: ORDER PROCESSING

1.1 Fulfillment Timeline

• All orders are processed within 72 hours on business days
• Delivery typically arrives within 8–14 business days after dispatch (worldwide)
• A shipment confirmation email with tracking is sent as soon as your order leaves our warehouse

1.2 Pre-Shipment Cancellation & Modifications

• Cancel for any reason before dispatch: full refund of the product price and any shipping fee paid. No handling fee.
• Cancellations after dispatch: treated as a return under Article 2.
• Size / color / address changes: free of charge if requested within 24 hours of ordering and before dispatch.

ARTICLE 2: RETURN & EXCHANGE ELIGIBILITY

2.1 Timeframe

• United States, Canada & all other countries: 30 days from the documented delivery date
• EU & UK: 14 days from the day you (or a third party you designate) physically receive the goods — your statutory right of withdrawal under Directive 2011/83/EU and the UK Consumer Contracts Regulations
• Requests must be initiated within the window by emailing us (your email timestamp counts as proof)

2.2 How to Start a Return or Exchange

Email service@kidootd.com with:

• Your order number and proof of purchase
• Photos or a short video showing the item's condition
• Your choice: Refund or Exchange (if exchange, tell us the replacement size/color)

Our team responds within 24 business hours with instructions and, if approved, a return authorization (RA) number and return address.

2.3 Items That Cannot Be Returned

• Items on final sale / clearance (marked as final sale at checkout)
• Personalized or customized items
• Worn, washed, or altered items, or items with original tags removed
• For hygiene reasons: opened underwear and swimwear (unless defective)

ARTICLE 3: CONDITION REQUIREMENTS

3.1 Product Requirements

Returned items must be in resalable condition:

• Original tags attached
• Unworn and unwashed
• In the original packaging, with all accessories included

3.2 Non-Compliant Returns

• Parcels that fail these conditions may be refused, or refunded at 85% of the item value to cover restocking

ARTICLE 4: SHIPPING COST & REFUND MATRIX

Note: refunds for "change of mind" cover the product price only; original outbound shipping is non-refundable. This does not affect your statutory rights, including the EU/UK 14-day right of withdrawal.

ARTICLE 5: PROCESSING TIMES

5.1 Refunds

• Issued to your original payment method within 1–2 business days of (a) cancellation approval, or (b) warehouse receipt and inspection of your return
• Your bank or payment provider may take an additional 3–5 business days to post the funds

5.2 Exchanges

• Processed within 3 business days after the returned item is received and verified
• Replacement ships via standard delivery with a new tracking number

5.3 Denied Requests

• If a request doesn't meet this policy, we notify you with the reason within 48 business hours

ARTICLE 6: SPECIAL PROVISIONS

6.1 Regional Rights

• EU & UK: 14-day right of withdrawal under Directive 2011/83/EU / UK Consumer Contracts Regulations — no reason needed; standard return shipping costs apply unless the item is defective
• California, US: posted return policy disclosures comply with Civil Code §1723
• Nothing in this policy limits any mandatory consumer rights in your country of residence

6.2 Fraud Prevention

• Refunds may be withheld if (a) the returned item differs from the item originally shipped, or (b) there is evidence of deliberate damage
• Important: do not send parcels to any address other than the authorized return address we provide. Packages received without a valid RA number from our customer service team cannot be refunded or exchanged.

— The Kidootd Team 💚